Thrive works alongside you—monitoring user feedback and behavior, surfacing insights, so you can focus on what to build next.
Built by product leads from Google, Slack, and Palantir. Learn More about our Journey
Purpose-built for product teams, not retrofitted AI
Your AI PM
in action
Let Thrive take this off your plate.
started thursday, same day the pricing page was updated.
• users hit
plan_comparison_viewed at the same rate. no funnel problem.• time on page before bounce: 4.2 min → 1.8 min. they're leaving faster.
• 7 zendesk tickets in 5 days - "can't tell what's in Pro" (3), "where did monthly billing go?" (2), "price seems higher" (2). #4821 is the clearest.
old page: 19.1% conversion. new page: 8.7%. it's the page.
the monthly/annual toggle is buried in the new layout. 2 of 7 tickets call it out specifically, and the time-on-page drop happens right at the plan comparison section. make the toggle visible again - you should see recovery within days.
• checkout completion (
checkout_complete): 71.3% (4-week avg)• median time: 3.8 min
• top drop-off: payment step (18% abandon)
• zendesk checkout tickets: ~6/week
i'll compare daily against this baseline. you'll hear from me if something moves.
good news: completion up to 78.6% (+7.3pp, p < 0.05). payment drop-off down to 11%. time down to 2.9 min. the new flow is converting better.
except - 4 zendesk tickets since yesterday mention "can't apply promo code on mobile." checked mixpanel:
promo_code_applied is failing at 23% on mobile vs 6% desktop. the new flow broke the mobile promo field.desktop is working. mobile will drag your overall numbers down by the weekend if this isn't patched.
tl;dr
• signup success recovered: 61.8% vs 52.4% (+9.4pp, p < 0.001). your form fix worked.
• trial → paid steady at 18.2%, 3 weeks running.
• ⚠️ integration setup tickets in zendesk jumped 3 → 14. API completion dropped 83% → 71%.
dug into the 14 tickets. all salesforce OAuth errors, all started wednesday - same day as your v2.8 deploy. slack and google integrations are clean.
18 accounts tried salesforce setup since wednesday. 11 failed. 4 filed zendesk tickets. the other 7 hit the error screen and left - no ticket, no retry. 3 of those 7 are trial accounts in their first week.
the 4 who filed are waiting on you. the 7 who didn't are already drifting. want me to flag trial accounts that hit setup failures automatically?
cross-referenced your zendesk tickets with mixpanel. 3 patterns connect directly to churn:
• "export not working" - 34 tickets (#3847, #3901 are representative), 68% churned within 30 days. this is your highest-leverage fix.
• "dashboard too slow" - 19 tickets, all from accounts over 50 seats.
• "can't find saved views" - new cluster, 12 tickets this month.
the week 2-3 drop lines up with users who never get past basic features after onboarding. session time drops from 12 min to under 3 by day 10.
3 accounts entered the risk pattern this week:
• Oakbridge (28 seats) - 6 users inactive since thursday. no tickets filed, just went quiet.
• Fenton Labs (15 seats) - admin finished setup, nobody else has logged in.
• Ridgeline Partners (35 seats) - DAU dropped 78% → 70%. 2 export-related zendesk tickets this week.
oakbridge and fenton are still in the saveable window. ridgeline is further along - they're filing tickets, which means they still care. but that won't last.
zendesk - last 90 days. all search-related, all escalating:
• jan 15 - sarah chen (#2441): "searched for a file shared yesterday, didn't come up"
• feb 10 - jake torres, different user (#2687): "search only returns last week's results"
• mar 3 - sarah again, tone shifted (#2894): "we've reported this twice. team is using email instead."
• mar 18 - chris wu, ops lead (#3102): "we can't find anything anymore. nobody trusts it."
usage: DAU 78% → 64% over 2 months. search volume up 40% - they're searching more, finding less. file sharing down 28% - they moved important stuff to email because search can't find it.
4 tickets, 3 different people, same issue, escalating tone. this is pre-churn.
they've already moved work elsewhere. the file-sharing drop means email handles the important stuff now. this meeting isn't about whether search is broken - they know it is. it's about whether you're going to fix it.
chris wu is your signal. his ticket wasn't frustrated - it was resigned. sarah went from filing bug reports to describing team behavior changes. if she stops filing altogether, they've given up.
the good news: messaging is still strong. they use the product for communication - it's search and retrieval where they've lost trust. if search improves, the foundation is there.
lead with a timeline for search fixes. they need to hear that you've heard them.
What people
say about Thrive
Testimonials
& Aha Moments
“Every PM I know is stretched thin. Delegating real analysis to an AI that understands product is incredibly powerful.”
— Jachin, Product Executive @ Coupang
"Thrive gives us eyes everywhere. We don’t chase problems anymore; we get to them first."
— Jonas Boonen, VP of Product, CrazyGames
“This is exactly the kind of thing I wish I had in past teams − something that actually thinks like a PM and surfaces what matters.”
— Clement, Partnerships @ Google
“As a designer, I’m constantly trying to connect user pain to what we ship. ThriveAI surfaces those signals early − before they get buried.”
— Nina, Designer @ Apple
"Thrive surfaces product insights that matter—patterns I'd miss in weekly reviews and issues I'd catch too late. It's like having an analyst who never sleeps."
— Augustin, Head of Product, YouPray
“ThriveAI gives product teams a support system they can delegate to − one that works reliably, deeply understands the product, and has their back.”
— Hsu Ken, MP
How Thrive works
under the hood
Under the Hood:
Why Thrive Works Differently
Trained on Real PM Best Practices
00
We’ve distilled years of product management experience into every agent’s “brain” − so it doesn’t just sound smart, it works the way great PMs do.
Purpose Built to Execute
01
Not a wrapper. Not a chat tool. Thrive uses custom-built tools to actually do the work − fetching data, flagging issues, updating docs − not just describing it.
Smarter with Every Use
02
Thrive learns your product, your team, your style. The more you delegate, the better it gets.
Why Thrive
is the right fit
We designed Thrive for PMs just like you
If this sounds familiar, Thrive was built for you.
A Head of Product who needs leverage
Thrive does the analysis, preps the reports, and watches what's live—so you can focus on decisions, not dashboards.
A PM who wants to think more and react less
You're stuck in Mixpanel and Zendesk when you should be deciding what to build next.
A lean team doing the work of a bigger one
You don't have time to analyze all feedback, update docs, and build reports. Thrive does.
A team shipping fast without slowing down to check
You're sprinting. Thrive watches what's live so you don't have to pause to look.
A Head of Product who needs leverage
Thrive does the analysis, preps the reports, and watches what's live—so you can focus on decisions, not dashboards.
A lean team doing the work of a bigger one
You don't have time to analyze all feedback, update docs, and build reports. Thrive does.
A PM who wants to think more and react less
You're stuck in Mixpanel and Zendesk when you should be deciding what to build next.
A team shipping fast without slowing down to check
You're sprinting. Thrive watches what's live so you don't have to pause to look.
We’ve got
you covered
Security,
Reliability & Trust
Thrive is built for reliability from day one
Meets SOC2 standards – see our trust center
Your data never leaves your workspace
Nothing used for training, ever
Works fully private if you want − no integrations required
Simple &
straightforward
pricing
Transparent
pricing that
grows with
you
Still evaluating? Ask AI